Ticket
EU-hosted · retention controls · 5 languages
Support ticketing for Discord,
finally done right.
Ticketanizer turns your Discord server into a professional support desk – with a web dashboard, automation, omnichannel tickets and an optional AI agent that answers requests on its own.
No credit card required · Set up in 2 minutes · Free plan free forever
Everything a ticket system needs to do – and more.
From the first request to the analysed transcript. Configured in your browser, not in cryptic slash commands.
Web dashboard instead of command clutter
Configure panels, forms, permissions and automation entirely in your browser – with Discord login. No memorising IDs and slash commands.
Omnichannel support
Visitors open tickets right on your website – with no Discord account. Replies flow both ways into a real Discord channel. You can answer everything straight from the dashboard, too.
An AI agent that actually helps
The optional AI support answers recurring questions on its own from your own context – and escalates cleanly to your team when a human is needed. AI replies are always clearly labelled.
A toolkit for serious support
Panels, forms, automation, analytics – every function your support team needs day to day.
🎫 Ticketing & channels
- Panels & boards with buttons or dropdowns
- Forms before opening (up to 5 fields)
- Claiming, two-step close & reopen
- Fine-grained permission matrix per group & state
⚙️ Automation & SLA
- Inactivity reminders & automatic closing
- SLA alerts when the first response is missing
- Business hours per panel or server
- Priorities, tags & escalation
📊 Reporting & knowledge
- HTML transcripts with search & export
- CSAT feedback & team analytics
- Scheduled report digests (daily/weekly)
- FAQ auto-replies & snippets
🔌 Integration & privacy
- Web ticket API & embeddable widgets
- Signed outbound webhooks
- Google Drive export & automatic retention deletion
- 5 languages · whitelabel · servers in the EU
Fair & transparent
Free stays free for good. Pro and AI will follow.
For small servers that want clean ticketing.
No credit card needed
Start for free- Includes
- Up to 2 ticket panels
- Forms, claiming, permission matrix
- Priorities, tags & snippets
- Auto-close, reminders & SLA
- Transcripts (7-day retention)
- All 5 languages
For growing communities & teams with real support volume.
Planned price
Not yet available
- Everything in Free, plus
- Unlimited panels & configurable retention
- Web inbox: answer tickets in the dashboard
- Omnichannel: web tickets, API & widgets
- FAQ auto-replies & CSAT feedback
- Business hours, reports & full analytics
- Webhooks, GDrive export & whitelabel
For anyone who wants to automate first-level support.
Planned price
Not yet available
- Everything in Pro, plus
- AI support agent per server
- 1,500 AI requests / month included
- Answers from your own context
- Automatic escalation to your team
- AI replies clearly labelled as 🤖
Final prices with no VAT shown (small-business scheme). Pro and AI cannot be booked yet.
Frequently asked questions
The Free plan is free forever and covers complete ticketing for small servers. Pro is 4,99 €/month (49,90 €/year), the AI plan 24,99 €/month (249,90 €/year). Neither paid plan can be booked yet.
No. We run Ticketanizer on our own servers in the EU – you don’t have to install or maintain anything. You simply invite the bot to your Discord server and configure everything in the web dashboard.
On the AI plan, an AI agent answers incoming tickets from a context you provide yourself (e.g. your FAQ, rules, docs). If it can't help, it escalates cleanly to your team. AI replies are always marked with 🤖 – transparent per EU rules. 1,500 requests per month are included.
Yes. With the omnichannel feature (Pro) you can embed a ticket widget in your website. Visitors open tickets without a Discord account; behind the scenes a real Discord channel is created, and the conversation stays in sync both ways.
We host in the EU, offer configurable retention periods with automatic deletion, and a transparent privacy policy. Details on the data processed and our sub-processors are in our privacy policy.
There is nothing to cancel right now: Free is free of charge and ties you to nothing. Once Pro and AI can be booked, you can cancel them at any time in the customer portal; access runs until the end of the paid period and then drops back to Free automatically.
Ready for professional support?
Invite Ticketanizer to your server and set up your first panel in minutes – for free.